Company Policy

Store Policies

1. General Information

Trade Name: GovB2BSupply.com
Owned and operated by NYCBROADWAY LLC

Registered Business Address
139 Davison Ave.
Lynbrook NY 11563. United States

GovB2BSupply.com operates as an online-only business and does not maintain a public showroom or walk-in location.

Website
https://govb2bsupply.com

Payment Methods

We accept all major credit and debit cards including:

Visa
MasterCard
American Express
Discover

We also accept payments through:

PayPal
Apple Pay
Google Pay
Wire Transfer
ACH (Automated Clearing House)
Zelle, CashAPP, Venmo

All transactions are processed through secure, encrypted checkout systems.

2. Shipping & Tax

Shipping Options & Estimated Delivery

Shipping rates and delivery estimates are calculated at checkout based on destination, shipping method, and order size.

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

3. Order Verification & Fraud Protection

To protect customers and prevent fraudulent transactions, GovB2BSupply.com may verify certain high-value or irregular orders before fulfillment.

Verification may include:

phone confirmation
email verification
identity confirmation

If verification is required, our team will contact you before the order is processed.

Orders that cannot be verified may be delayed or cancelled for security purposes.

4. Order Changes & Cancellations

Order Changes

Please contact us as soon as possible if you need to modify your order.

Phone: 1-866-243-3112
Email: sales@govb2bsupply.com

Order changes can only be made before the order has been processed or shipped.

Standard Cancellations

Orders may be cancelled before shipment.

Approved cancellations are refunded to the original payment method within 5 business days.

Special or Pre-Order Items

Certain special-order or procurement items may not be eligible for cancellation once the order has been placed.

After shipment, such items may be eligible only for exchange or store credit, depending on supplier policies.

5. Returns & Refunds

To qualify for a return:

Requests must be submitted within 30 days of delivery
Items must be unused
Items must be in original packaging
All accessories and documentation must be included

Return shipping is the customer's responsibility, unless:

the item is defective
the wrong product was shipped

Restocking Fee

A restocking fee of up to 15% may apply to certain returns depending on product condition and supplier policies.

Non-Returnable Items

The following items are not eligible for return:

Software or digital products
Custom or special-order items
Items missing serial numbers or manufacturer labels
Products showing signs of use

6. Warranty & Damage

Products include the manufacturer's warranty where applicable.

If an item arrives damaged or defective, please contact our support team promptly.

Email: sales@govb2bsupply.com
Phone: 1-866-243-3112

Our team will assist with replacement, repair, or warranty service according to manufacturer warranty terms.

Damage caused by:

misuse
improper installation
unauthorized repair

may void warranty coverage.

7. Title & Risk of Loss

Title and risk of loss for products pass to the customer once the order is delivered to the shipping carrier.

Customers are responsible for ensuring accurate delivery information.

8. Liability, Governing Law & Privacy

Liability Limitation

To the maximum extent permitted by law, GovB2BSupply.com shall not be liable for indirect, incidental, or consequential damages.

Our total liability shall not exceed the purchase price of the product purchased.

Governing Law

These policies are governed by the laws of the United States and the State of New York.

Privacy & Security

All transactions are processed using secure encrypted technology.

Customer information is used only for order processing and customer service purposes.

We do not sell personal information to third parties.

Policy Updates

We may update these policies from time to time. Customers are encouraged to review them periodically.

9. Contact Information

Customer Support Phone
1-866-243-3112

Email
sales@govb2bsupply.com